Privacy Policy

Your privacy on the internet is important to us. This privacy policy outlines the types of information we collect, how we use it, and how you can correct or change it.

This website, www.henarenz.co.nz, is owned and operated by Henare New Zealand Ltd, trading as Henare New Zealand.

Information We Collect

We collect various types of information from users of our website, including:

Personal Information: When you use the website or make a purchase, we collect personal information such as your name, email address, and other details you provide voluntarily.
Correspondence: Any personal information you provide through communication with us, including email or other methods.
Website Usage Data: We track how you interact with our website, including pages you visit, the content you upload, and the content you access.
Aggregated Data: We collect aggregated data related to website traffic, which helps us understand general user behaviour.
Cookies: Small files transferred to your device that help us improve your experience on the website by remembering preferences and tracking usage.

Security of Your Information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Use of Your Information

We will never sell or rent your personal information to third parties.

We use the information we collect for the following purposes:

To complete the delivery of services or products (e.g., bookings, communications).
To improve and enhance our services.
To communicate with you, including responding to inquiries or providing relevant updates.

Email Newsletters and Notices

We may send you emails related to your bookings and other communications you’ve opted into. Additionally, we may send promotional emails with news, offers, or updates. You can unsubscribe from these emails at any time by following the instructions provided in each email.

Payment Information

Payments on our website are processed via PayPal. PayPal may ask for additional information, including credit or debit card details. This information is stored by PayPal and is not shared with us. For more information on how PayPal handles your data, please refer to PayPal’s own Privacy Policy and Terms & Conditions.

Cookies

Cookies are small pieces of information stored in a browser-related file on your device. They help us enhance your website experience by tracking which pages you find useful and providing personalized features. You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline them. This may limit some functionality on our website.

Other Information We Collect

In addition to personal details, we collect demographic and behavioural information such as:
The URL that referred you to our website.
The pages you visit on our website.
Your browser type and IP address.
We may also collect information from public posts on social media platforms (e.g., Twitter, Facebook) where you mention our services, for the purpose of improving our offerings and customer experience.

Accessing and Removing Your Information

Under the Privacy Act 2020, you have the right to access the personal information we hold about you and request corrections if necessary. Some exceptions may apply. If you wish to request access or update your information, please contact us, and we may ask for identity verification and charge a fee to cover processing costs.

Updates to Our Privacy Practices

We reserve the right to update this privacy policy at any time. By continuing to use our website, you agree to the updated policy. Please review this page periodically for any changes.

Contacting Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at reservations@henarenz.co.nz